:root{--paper:#f6f7fc;--ink:#252b42;--muted:#7a8095;--accent:#7466d9;--line:#e4e6ef;--pending:#ffe4cb;--progress:#e4e6ff;--resolved:#dff1ea;--font:"PingFang SC","Microsoft YaHei",sans-serif;color:var(--ink);font-family:var(--font);font-size:14px;background:var(--paper)}
*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,textarea,select,summary{touch-action:manipulation}button{cursor:pointer;border:0;color:inherit}button:disabled{cursor:wait;opacity:.5}a{color:var(--accent)}button:focus-visible,a:focus-visible,summary:focus-visible,[tabindex]:focus-visible{outline:3px solid #b6a7fb;outline-offset:4px}textarea:focus,input:focus,select:focus{outline:2px solid #b6a7fb;outline-offset:1px}[hidden]{display:none!important}.topbar{max-width:1400px;margin:auto;min-height:108px;padding:26px 5%;display:grid;grid-template-columns:1fr auto 1fr;align-items:center;gap:20px}.brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--ink);font-weight:650;font-size:18px;letter-spacing:1px}.brand-dot{font-weight:400;color:#b1b3c2;margin:0 8px}.segmented{position:relative;display:flex;background:#e9eaf2;border:1px solid #e2e3ed;border-radius:28px;padding:4px;gap:4px}.segmented:before{position:absolute;content:"";inset:4px auto 4px 4px;width:calc(50% - 6px);border-radius:22px;background:white;box-shadow:0 2px 8px #3033470b;transition:transform .22s ease}.segmented.resolved:before{transform:translateX(calc(100% + 4px))}.segmented button{position:relative;z-index:1;border-radius:22px;background:transparent;min-width:115px;padding:10px 15px;color:var(--muted)}.segmented button[aria-selected=true]{color:var(--ink);font-weight:600}.segmented button span{font-size:11px;font-variant-numeric:tabular-nums;margin-left:5px;color:#9499a9}.identity-button{justify-self:end;display:flex;align-items:center;gap:9px;background:transparent;white-space:nowrap;color:#5e647b}.avatar{display:inline-grid;place-items:center;width:30px;height:30px;background:#e7e4f8;color:var(--accent);border-radius:50%;font-size:12px;font-weight:650}.primary,.secondary{padding:12px 19px;border-radius:12px;font-weight:550;transition:background .15s,transform .15s}.primary{background:var(--accent);color:white;box-shadow:0 4px 12px #7466d91c}.primary:hover{background:#6656cc}.primary:active,.secondary:active{transform:translateY(1px)}.primary.small{padding:9px 14px;font-size:12px}.secondary{background:#f0f0f8;color:#5b557a}.text-button{background:transparent;color:var(--accent);padding:7px 2px}.muted{color:var(--muted);font-size:12px;font-weight:400}.mono{font-family:Consolas,monospace;font-size:12px;color:var(--muted)}main{max-width:1250px;padding:37px 5% 50px;margin:auto;min-height:calc(100dvh - 170px)}.board-heading{display:flex;align-items:center;justify-content:space-between;gap:20px}.eyebrow{font-size:11px;letter-spacing:2px;color:#9699aa;margin:0 0 11px}h1{font-family:"STKaiti","KaiTi",var(--font);font-size:32px;font-weight:500;letter-spacing:1px;line-height:1.5;margin:0}h2{font-size:22px;line-height:1.5;margin:0 0 12px;font-weight:600}h3{font-size:15px;font-weight:600}.board-meta{display:flex;justify-content:space-between;margin-top:27px;padding-bottom:18px;border-bottom:1px solid var(--line);color:var(--muted);font-size:11px}.legend{display:flex;gap:7px;align-items:center}.legend .dot:not(:first-child){margin-left:10px}.dot{width:7px;height:7px;border-radius:50%;display:inline-block}.dot.pending{background:#d7a778}.dot.progress{background:#9c93d8}.bubble-board{display:flex;flex-wrap:wrap;justify-content:center;align-items:center;align-content:flex-start;gap:34px 25px;padding:48px 0 30px}.bubble{position:relative;flex-shrink:0;animation:arrive .35s ease both}.bubble .bubble-open{position:relative;width:100%;height:100%;border-radius:47% 50% 46% 48%;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:28px;background:var(--pending);box-shadow:inset 0 1px 0 #ffffffab,0 5px 18px #252b4203;border:1px solid #ead4bf88;transition:transform .18s,box-shadow .18s;text-align:center}.bubble .bubble-open:after{content:"";position:absolute;left:25%;bottom:1px;width:21px;height:23px;background:inherit;transform:skew(-18deg) rotate(13deg);border-radius:0 0 4px 4px;z-index:-1}.bubble .bubble-open:hover{transform:translateY(-4px);box-shadow:0 10px 24px #252b420a}.bubble.progress .bubble-open{background:var(--progress);border-color:#c8c7e866}.bubble.resolved .bubble-open{background:var(--resolved);border-color:#c0dbcf66}.bubble.s1{width:205px;height:176px}.bubble.s2{width:225px;height:194px}.bubble.s3{width:250px;height:216px}.bubble.s4{width:275px;height:238px}.bubble.s5{width:300px;height:258px}.bubble-number{font-family:Consolas,monospace;font-size:10px;letter-spacing:.5px;opacity:.42;margin-bottom:10px}.bubble-text{font-size:14px;line-height:1.85;display:-webkit-box;-webkit-line-clamp:3;max-height:5.55em;flex-shrink:0;-webkit-box-orient:vertical;overflow:hidden;white-space:pre-wrap;overflow-wrap:anywhere;font-weight:500}.bubble-person{font-size:10px;opacity:.55;display:flex;align-items:center;gap:5px;margin-top:13px}.bubble-state{width:5px;height:5px;display:inline-block;border-radius:50%;background:currentColor;opacity:.7}.bubble-files{font-size:10px;opacity:.5;margin-top:7px}.bubble-resolve{position:absolute;top:-14px;left:50%;transform:translate(-50%,5px);z-index:3;white-space:nowrap;background:#fff;border:1px solid #dbd8eb;box-shadow:0 4px 14px #252b4212;color:#68607e;padding:8px 13px;border-radius:20px;font-size:11px;opacity:0;pointer-events:none;transition:opacity .15s,transform .15s}.bubble:hover .bubble-resolve,.bubble:focus-within .bubble-resolve{opacity:1;pointer-events:auto;transform:translate(-50%,0)}.empty-state{text-align:center;margin:90px auto 60px;color:var(--muted)}.empty-state h2{font-size:18px;color:#6e7288;font-weight:500}.empty-state p{font-size:12px;line-height:2}.empty-bubble{width:92px;height:77px;border:1.5px dashed #c9c5df;border-radius:48%;display:grid;place-items:center;margin:0 auto 25px;font-size:32px;color:#c0b9da}.page-footer{display:flex;justify-content:space-between;max-width:1400px;margin:auto;padding:22px 5%;font-size:10px;color:#a0a3b3;letter-spacing:.5px}.load-more{display:block;margin:10px auto}.demo-banner{text-align:center;padding:7px;background:#fff2d8;color:#8a6e3d;font-size:11px}.notice{font-size:12px;line-height:1.8;padding:13px 15px;border-radius:10px;margin:14px 0;white-space:pre-wrap;overflow-wrap:anywhere}.notice.error{background:#fff1ee;color:#a45447;border:1px solid #f3d8d1}.notice.conflict{background:#fff7e6;color:#826b37}.toast{position:fixed;z-index:30;left:50%;bottom:30px;transform:translateX(-50%);padding:12px 22px;border:1px solid #e9e6f4;border-radius:14px;box-shadow:0 6px 32px #252b4214;background:#fff;color:#5d5874;max-width:90vw;font-size:12px}.close{background:transparent;font-size:26px;font-weight:300;line-height:1;padding:7px;color:#9093a5;border-radius:8px}.close:hover{background:#f0f0f6}dialog{color:var(--ink);border:1px solid #e9e9f1;padding:0;box-shadow:0 20px 100px #26253f18}dialog::backdrop{background:#23263a36;backdrop-filter:blur(3px)}.identity-dialog{border-radius:23px;padding:36px;width:min(440px,calc(100% - 28px))}.identity-dialog>.close{position:absolute;right:12px;top:12px}.identity-dialog h2{font-size:20px}.identity-options{display:flex;gap:12px;margin-top:28px}.identity-options button{flex:1;padding:15px 8px;border-radius:12px;background:#f1effa;color:var(--accent);border:1px solid transparent}.identity-options button.selected{border-color:var(--accent)}.drawer{position:fixed;margin:0 0 0 auto;height:100dvh;max-height:100dvh;width:min(610px,100%);max-width:100%;border:0;border-left:1px solid var(--line);display:none;flex-direction:column;border-radius:22px 0 0 22px;overflow:hidden}.drawer[open]{display:flex}.drawer-head{display:flex;justify-content:space-between;align-items:center;padding:20px 30px 12px}.drawer-scroll{padding:0 32px 30px;overflow-y:auto;flex:1}.detail-title{font-family:var(--font);font-size:20px;line-height:1.9;white-space:pre-wrap;overflow-wrap:anywhere;font-weight:550;margin:20px 0}.status-chip{font-size:10px;display:inline-flex;padding:5px 10px;border-radius:20px;background:var(--pending);color:#927653}.status-chip.progress{background:var(--progress);color:#756aaf}.status-chip.resolved{background:var(--resolved);color:#568974}.detail-topline{display:flex;align-items:center;justify-content:space-between;margin-top:10px}.detail-people{display:flex;gap:25px;font-size:12px;padding:16px 0;border-bottom:1px solid var(--line)}.detail-people span{color:var(--muted);margin-right:7px}.customer-details{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;background:#f7f7fb;padding:15px;border-radius:12px;margin:20px 0;font-size:12px;overflow-wrap:anywhere}.customer-details dt{font-size:10px;color:var(--muted);margin-bottom:6px}.customer-details dd{margin:0}.time-info{font-size:10px;color:#999caf;display:flex;flex-wrap:wrap;gap:15px;margin:19px 0}.attachments{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:20px 0}.attachment{min-width:0;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:#fafafe}.attachment img,.attachment video{width:100%;height:160px;object-fit:contain;background:#f0f0f8;display:block}.attachment a{display:block;font-size:10px;padding:10px;text-decoration:none;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment .media-error{font-size:11px;color:var(--muted);padding:10px;line-height:1.6}.conversation{margin-top:28px;padding-top:12px;border-top:1px solid var(--line)}.conversation-heading{display:flex;align-items:center;gap:9px}.comments{display:flex;flex-direction:column;gap:17px;margin:10px 0 22px}.comment-meta{font-size:10px;color:var(--muted);display:flex;align-items:center;gap:8px}.comment-meta strong{color:#6b608f;font-weight:500}.comment p{font-size:12px;line-height:1.9;white-space:pre-wrap;overflow-wrap:anywhere;margin:6px 0 0 27px}.comment-avatar{display:grid;place-items:center;flex-shrink:0;width:20px;height:20px;border-radius:50%;background:#eeeaf9;font-size:9px;color:#9280bf}textarea,input{border:1px solid var(--line);background:#fcfcfe;border-radius:11px;padding:12px 13px;color:var(--ink);font-size:13px;width:100%;line-height:1.8}textarea{resize:vertical;min-height:82px}textarea::placeholder,input::placeholder{color:#b0b2bf}#comment-text{min-height:86px}.comment-actions{display:flex;justify-content:space-between;align-items:center;margin-top:10px;gap:8px}.presence{color:#9b8bbb;font-size:10px;min-height:16px}.drawer-actions{display:flex;gap:9px;align-items:center;justify-content:flex-end;padding:17px 30px;border-top:1px solid var(--line);background:white}.drawer-actions .reassign{margin-right:auto;font-size:11px;background:transparent;color:#8a859c}.drawer-actions select{font-size:11px;max-width:110px;padding:8px;border:1px solid var(--line);border-radius:8px;background:white}.history{margin-top:28px;color:var(--muted);font-size:11px}.history summary{cursor:pointer;margin-bottom:15px}.history-row{padding:10px 0;border-bottom:1px dashed #eeedf4;line-height:1.9;overflow-wrap:anywhere}.history-row time{font-size:10px;color:#a5a5b5}.history-row pre{font:inherit;white-space:pre-wrap;margin:5px 0;max-height:220px;overflow:auto}.compose-dialog{border-radius:24px;width:min(620px,calc(100% - 28px));max-height:92dvh;padding:28px 30px;overflow-y:auto}.compose-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:13px}.compose-head h2{font-size:23px}.compose-dialog label{display:block;font-size:12px;margin-bottom:7px}.compose-dialog label>.muted{font-size:10px;margin-left:8px}.optional-fields{margin:20px 0}.optional-fields summary{font-size:12px;cursor:pointer}.optional-fields summary .muted{font-size:10px;margin-left:6px}.customer-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:15px 0}.customer-grid label{font-size:10px;color:#8a8c9f}.customer-grid input{font-size:11px;margin-top:5px;padding:9px}.dropzone{display:flex;gap:8px;flex-direction:column;align-items:center;justify-content:center;background:#faf9fe;border:1px dashed #d2cee7;border-radius:13px;padding:18px;cursor:pointer;font-size:12px;color:#8e82b3}.dropzone.dragging{border-color:var(--accent);background:#f0edfd}.dropzone small{font-size:10px;color:#aca7bb}.upload-symbol{font-size:24px;line-height:1.2;color:#aea4cb}.file-limits{font-size:9px;color:#a9a6b7;margin:8px 0 0;text-align:center}.file-queue{display:flex;flex-direction:column;gap:8px;margin-top:13px}.queued-file{display:flex;align-items:center;gap:9px;background:#f5f4fa;padding:9px 11px;border-radius:9px;font-size:11px}.queued-file img{width:34px;height:34px;object-fit:cover;border-radius:6px}.queued-file>span{flex:1;min-width:0;overflow-wrap:anywhere}.queued-file small{font-size:10px;display:block;color:var(--muted);margin-top:4px}.queued-file button{background:transparent;color:#a39bab}.compose-footer{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:23px;padding-top:18px;border-top:1px solid var(--line)}.compose-footer>div{display:flex;gap:7px}.draft-hint{line-height:1.7;margin:10px 0 0;min-height:16px;font-size:10px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@keyframes arrive{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@media(max-width:800px){.topbar{padding:22px 5%;grid-template-columns:1fr auto;gap:22px;min-height:130px}.segmented{grid-row:2;grid-column:1/-1;justify-self:center}.identity-button{grid-row:1;grid-column:2}.brand{font-size:16px}.brand img{width:32px;height:32px}main{padding-top:25px}.board-heading{align-items:center}h1{font-size:25px}.board-heading .primary{font-size:12px;padding:11px 14px}.eyebrow{font-size:9px}.bubble-board{gap:26px 18px;padding-top:34px}.bubble.s1{width:168px;height:150px}.bubble.s2{width:184px;height:165px}.bubble.s3{width:205px;height:184px}.bubble.s4{width:229px;height:205px}.bubble.s5{width:253px;height:225px}.bubble .bubble-open{padding:22px}.bubble-text{font-size:12px}.legend{font-size:10px}.page-footer{font-size:9px}.board-meta{gap:12px}.bubble-resolve{display:none}.compose-dialog{padding:24px 21px}.drawer-scroll{padding:0 22px 22px}.drawer-head{padding:16px 20px}.drawer-actions{padding:15px 20px}.customer-grid{grid-template-columns:1fr}.customer-grid input{font-size:13px}.customer-details{grid-template-columns:1fr;gap:12px}.customer-details>div{display:flex;gap:12px}.customer-details dt{min-width:80px}.time-info{gap:7px;flex-direction:column}}@media(max-width:400px){h1{font-size:22px}.bubble.s1{width:145px;height:136px}.bubble.s2{width:154px;height:147px}.bubble.s3{width:170px;height:163px}.bubble.s4{width:205px;height:188px}.bubble.s5{width:237px;height:214px}.bubble-board{gap:25px 12px}.bubble-number{margin-bottom:5px}.bubble-person{margin-top:8px}.board-heading .primary{padding:10px;font-size:11px}.detail-title{font-size:18px}.attachments{grid-template-columns:1fr}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}